Support

Need help with Dayclip or the Dayclip for Shops app? We're here.

Contact us

• Email: hello@dayclip.ai. We reply within one business day, usually sooner.
• Talk to us: book a call for setup or account help.

To help us answer quickly, include your shop name, the phone number or email you sign in with, whether you use iPhone, Android or the website, and what you were trying to do. A screenshot helps.

Common questions

• Signing in: use the same phone number, email or Google account you signed up with. If a text code doesn't arrive, wait a minute and tap Resend, or sign in with email instead.
• Connecting Instagram: Instagram only lets apps post to professional accounts. Switch for free in Instagram: Settings → Account type and tools → Switch to professional account → Creator or Business. Your posts and followers stay.
• Connecting Facebook: Facebook only lets apps post to Pages, not personal profiles. Choose a Page you manage when Facebook asks, or create one at facebook.com/pages/create.
• Clips not showing up: new clips can take a few minutes after footage uploads. Check that the camera station is plugged in and on Wi-Fi.
• Removing a connected account: in the app, open Settings → Connected accounts and choose Remove.

Your account and data

• Delete your account: in the app, go to Settings → Delete account. Other options are on Delete your data.
• Privacy: see our Privacy policy, including how footage that shows faces is handled.
• Terms: see our Terms of service.
• Appear in a shop's footage? Email hello@dayclip.ai and we'll help remove or blur you.

Dayclip, Inc. · hello@dayclip.ai